Client AccessPoint from Autologica helps auto dealers improve customer loyalty and satisfaction

Autologica today announced the release of Client AccessPoint, a web tool that lets automotive dealers stay closer to their customers by letting them access personalized information right on the dealer website.

With Client AccessPoint, authorized clients can review their repair order status, vehicle history, account status, and parts pricing and availability, and can also place parts orders through the dealership website.

All of the client’s information is automatically pulled from the dealership’s dealer management system. Client AccessPoint integrates seamlessly with Autologica DMS, but can also link to other DMS solutions.

• Parts Portal. Clients can access price and availability for each part and optional; dealers can manage diverse pricing levels according to their sales policies. Customers can also place credit orders and see their parts transaction history, including fulfilled and pending orders, quotes and invoices.
• Parts Online Store. Adds e-commerce functionality (including shopping cart) to the dealer website, with open access to all visitors, not just current clients. Parts Store connects to the dealer management system so that prices and availability are always up to date.
• Service Portal. Customers can check the status of their open repair orders, and can review the service history of their vehicles.
• Account Portal. Clients can see their A/R status, including balance and transactions; upcoming due-dates; and review their transaction history.

Client AccessPoint is the latest addition to the Autologica Web Solutions series, a set of tools that helps auto dealers leverage the Internet to increase customer satisfaction and loyalty, and lower administrative costs by automating resource-consuming phone queries. The product is available in English, Spanish and Portuguese.

“A website is just an electronic brochure if the dealership doesn’t add information that is useful to its customers. Client AccessPoint is a practical example of how technology can directly serve the dealer to improve efficiency, lower costs and increase customer satisfaction, with a minimum investment level,” said Sandra Calligaro, Autologica’s Product Manager.