Service management

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A dealer management system (DMS) can help the Service Manager (or Aftersales Manager) organize, manage and control the Service Department, improve the department's bottom line, and help increase customer satisfaction. 

service managerAutologica allows users to quickly create repair orders, and register all related parts and third-party jobs. Repair orders can automatically generate invoices and warranty claims. It's also very easy to track open repair orders.

Advanced feature such as the Technician Control Panel, appointment scheduling, time cards, and touch screen job clock also help the Service and Aftersales Manager better organize the workshop, which in turn results in increased customer satisfaction

The Autologica Service module is completely integrated with Appoint365, our web-based service appointment tool that lets dealership customers book service appointments from their PC or mobile device.

 

Significant Features

  • Repair Orders (RO)

    • Multiple invoices from one RO
    • Generates warranty claim from RO
    • Customer manifest
    • Multiple "charge to's": customer, internal, warranty, courtesy, etc.
    • Multiple workshops
    • Quotes and proforma invoices
    • Cones (quick way to identify incoming vehicles)
    • Parts vouchers and internal orders
    • Third-party jobs
    • Generates accounting entries automatically
    • Updates current accounts automatically (customers and suppliers)

  • Warranties
    • Manage warranty claims
    • Manufacturer interfaces (*)

  • Advanced features
    • Menu pricing / All included
    • Appointment scheduling
    • Time cards
    • Manufacturer service pricing guides, technician instruction sheets
    • Technician Panel
    • Job Clock with Touch Screen
    • Interface to Appoint365 (online service appointments)

  • Significant reports
    • Parts needed for scheduled appointments
    • ROs: open, closed, ready to invoice
    • Warranty claims
    • Service history, by customer and vehicle
    • Track normal hours, overtime
    • Segment invoicing by bodyshop, mechanical, paint, etc.
    • Productivity
    • Technician efficiency
    • Workshop occupancy
    • Monthly summary: hours worked, labor utilization

 

 

Ventajas para el Gerente de Servicio o Gerente de Postventa de la concesionaria

What is aftersales?

Aftersales consists of all efforts made by the dealership after selling a vehicle (automobile, agricultural equipment, truck, motorcycle or bus) in order to satisfy the customer, with the objective of achieving future recurrent sales.

Outstanding aftersales service can help convert each buyer into a lifetime customer, the Holy Grail for any company. In addition, excellence in aftersales is a great differentiator against the competition.

By contrast, deficient aftersales efforts thwart lasting relationships. And worse… statistics show that an unhappy customer will share their negative experience with 11 colleagues and family members.

Today, with the ease and willingness of customers to inform themselves via the Internet, their loyalty is increasingly difficult to keep. A quality Aftersales Department is the best barrier against the competition, who today are only a few clicks away.

Customer lifetime value

The term “customer lifetime value” represents the total amount of money a customer will spend throughout their relationship with the dealership. It is estimated to be seven times the price of the vehicle they purchase.

If we can improve our customer retention rate, we increase the chances that the dealership will keep that lifetime value. In addition, studies show that over the course of time customers buy more expensive vehicles, and recommend the dealership to friends and family. A 5% increase in customer retention increases lifetime value by 75%.