Problem
Adapt to John Deere requirements.
Solution
Autologica DMS.
Being an official John Deere dealer implies adhering to requirements of continuous improvement. These requirements help dealers improve their business processes and work in a more professional manner, but at the same time they are a challenge that without the right tools are impossible to implement.
Ratto Hnos. chose to deploy Autologica DMS, a complete dealer management system that includes a multitude of John Deere specific features and helps dealers with their business processes.
“We adopted the Autologica business management system in 2000 because we needed to access detailed management information about the dealership. We saw that Autologica was a complete system that was adapted very well to John Deere’s requirements. The system helps us obtain information that is vital for making the right business decisions”. Lucia Ratto – Principal
“We are currently undergoing great change, professionalizing our operation, implementing formal processes and procedures, and Autologica is helping us measure. Because we can’t improve or control or we can’t measure. This also helps us stay in line with John Deere. The Autologica dealer software helps us control information in a much more automatic and efficient way.”. Luciana Ivancevich – Dealership Development Manager
“It’s a very complete system. Last week we decided we wanted to control the hours of all workshop employees, and we saw that Autologica includes this feature. Everything that you think you need is in the system”. Pablo Lobo – Administration and Finance Department
“Autologica helps us with each new John Deere initiative, and every time we receive a system update we see improvements”. Jonathan Salmon – Administration and Finance Department
Problem
Obtain more customer information, offer customers better service.
Solution
Autologica CRM.
The mission of Ratto Hnos. is to provide solutions for agricultural producers by offering them products and service of the highest technology and quality.
Autologica helps the dealer in its mission through its CRM module, which for example lets Ratto Hnos. communicate with each customer before their machinery warranty expires, in order to stay ahead of their needs.
“I run reports every week, biweekly or monthly. I look at the information on machinery we’ve delivered and then schedule a call 30 days before each warranty expires, to confirm that the customer knows this is going to happen, in case they have any issues with their machinery that they wish to resolve”. Fernando Molina – Service Manager
In addition, with the Autologica CRM the dealer can keep customers informed regarding their account information.
“When a customer closes an accounting period, they require information, and we can go into Autologica and quickly provide it. Customers consider this a great value-add”. Lucía Ratto – Principal
Problem
Improve and speed up internal processes.
Solution
Parts order control.
Managing parts inventory in a dealership according to the demand and urgency of the customer is vital to improving service and avoiding unnecessary costs. Autologica DMS includes parts ordering features that provide dealers with tight controls.
“Autologica helps us with pending parts in order to improve our inventory. The system records parts that customers ordered but that we couldn’t sell at that moment due to lack of inventory. This helps us in the future place orders with more time and avoid losing sales.” Sergio Alvarez – Parts Manager
Ratto Hnos. needed a system that offered precise information for every department, but can also export to Excel spreadsheets. Autologica is a 100% Windows-based system that is more user-friendly and easier to learn.
“Monthly we reconcile everything that was invoiced in the month. Then we see the reports and print each assignment. This is very good because it gives us a guideline, in case one made a mistake, if a bill went wrong, or if it has a credit note; we see it there and then we can solve it”. Aldana N. Solmi – Administration and Finance Assistant
“Autologica helps us on a daily basis, simplifying many dealership management tasks”. Lucía Ratto – Principal
“We greatly improved how we invoice parts sales compared to how we did it before. Before, we had to input parts one by one, now we can import the pick list we receive from the OEM. This saves us a lot of time which today is a privilege”. Jonathan Salmón – Administration and Finance Department
Industry: Agricultural equipment
Stores: 3
Web site: www.rattohnos.com.ar
Works with Autologica:: since 2000
Uses:
Bio.
Ratto Hnos. has its origins in 1937, when brothers John and Rodolfo Ratto started with a general store.
Today with its 75 years of life Ratto Bros. is run by the sons of its founder Don Rodolfo and members of the family´s third generation. The dealership serves the agricultural sector of the area focusing on Quality, Innovation, Integrity and Commitment.