Services

As strategic partners of our customers, we offer seamless strategic guidance, consultancy, training and technical support to all the users of Autologica DMS.

 

DEPLOYMENT

We see our customers through Autologica’s deployment process from the start in order to achieve the best results.

Step 1: An Autologica consultant works closely with the dealer in the first stage to assess its needs and get a clear understanding of its business processes.

Step 2: The dealer’s employees are trained and coached to use the system during their work shifts. Therefore, there are no work days lost during deployment.

Step 3: Our online eLearning platform allows employees to keep training and getting to know the system from a computer at any time. 

TECHNICAL SUPPORT

Once the system is deployed, it is essential that users can rely on good tech support to quickly solve any doubt or issue that may arise.

Account Manager available through email, chat and web tools.

Autologica Help Center full of training videos, user guides and FAQ.

Regular online courses and seminaries on several topics free of charge.

Tech support on your computer through remote access.

TRAINING

Autologica offers different alternatives to train the dealer’s users in using the management system:

Autologica eLearning
This innovative eLearning platform allows your employees to take free courses to perfect their use of the DMS and the different tools they use daily.

On-site training
Our consultants can visit the dealer with a training plan specially designed for specific needs. Many of our customers use this service often to implement advanced features.

Training in Autologica offices
The dealer’s employees can visit our offices to train in the use of the management system, in basic as well as advanced topics involving one or more departments, or even for specific needs.

BUSINESS PROCESS REENGINEERING

Based on successful experiences with our customers, we have launched a new initiative to help dealers define and redesign their business processes related to the management system.

 

Through a 6-stage process, a senior Autologica consultant works together with the dealer to implement solutions, strategies and improvements so as to optimize daily tasks, reduce errors, minimize costs, train employees, and more.

 

 

This work methodology can be applied to the Sales, Parts, Service, and Administration & Finance Departments in dealers that use Autologica as their management system or that are about to start its deployment.

 

 

 

LEARN MORE

 

Contact us to chat about how we can help you.

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