Customer Stories – Chaye Hnos
Anticipating Workshop Tasks Is Possible
“We use Autologica’s online workshop scheduling tool and tablet-based reception for efficient workshop management. Both tools are very useful and represent an additional service that we can offer our customers.” Maritie Montano, Service CoordinatorThe online scheduling tool is essential for managing our workshop appointments. It also serves as our schedule to organize the week’s work. Not only that, but it also includes a notification feature that sends customers appointment reminders, and alerts when their machinery is ready, once all the agreed-upon work has been completed.
“When the customer arrives at the workshop, we receive the unit with a tablet, using the checklist of questions we’ve configured. We complete all the information about the status of the unit, the services required, and even take photos and attach them.” Maritie Montano, Service Coordinator
“Once we’ve received the unit, the repair order is automatically generated in the DMS. This represents a significant change in how we manage the Service Department; previously, all of this information was recorded on paper, and then we had to manually reflect it in our previous system. With Autologica, we have managed to speed up the reception process and avoid information loss by having everything digitized.” Maritie Montano, Service Coordinator
Once we receive your details, we’ll contact you by email to share information or to schedule a meeting or demo.
Your data is secure. This is our privacy policy.
