Support
The support you expect from a top-tier company
Account managers, live training sessions, an elearning platform, and cutting-edge tools to ensure you always feel supported.
Our support is what sets us apart. Based on our customers’ needs, we’ve designed a comprehensive, agile, and efficient support strategy.
Account Managers
Each customer is assigned an Account Manager who understands their specific needs and will help them get the most out of the DMS.
SLA
We have a formal SLA with response times based on the criticality of each case. We use Jira as a key support tool.
Live Training and Webinars
We offer monthly live training sessions and best practices webinars to help every user get the most out of the DMS.
New Dealership Employees
Autologica’s elearning platform enables new employees to start using the DMS within just a few sessions, thanks to role-based learning plans.
Knowledge Base
Autologica’s Help Center offers hundreds of processes, FAQs, and instructions.
On-site Support
We can coordinate visits to assess your operations, identify improvement opportunities, train your staff, and resolve issues on the spot.
Best Practices
Since your Account Manager will know you inside and out, they will provide continuous improvement suggestions, including feature implementations, training, more efficient workflows, and more.
Effective Communication
We offer multiple communication channels to keep you informed on the status of your support issues, product updates, and other improvements.
New Features, Tax Issues
Autologica regularly releases new versions with functional improvements and adaptations on tax issues.
