Customer Stories – Consur

Vehicle Reception in Half the Time Using Tablet-based Tools

Whether you’re running a busy workshop or servicing machinery in the field, optimizing your pre-service checklist is a key step towards increased customer satisfaction and higher sales.

Let’s Put This Into Perspective With a Real-World Success Story

Adrian Silvera works in Service Department at Consur, an official Toyota dealership based in Paraguay. He shares his experience:

Tablet-based reception has become an indispensable tool in our day-to-day operations. It simplifies data entry, allows us to capture the condition of each vehicle with ease, and ensures a thorough checklist completion. And it does all of this seamlessly.” Adrian Silvera, Service Department. Consur, official Toyota dealer in Paraguay

Adrian goes on to reveal the efficiency boost they’ve experienced:

“We’ve slashed our reception time by 50%. What used to take us 15 minutes now only takes 7. That’s more time in our hands to focus on serving our customers and driving business growth.” Adrian Silvera, Service Department. Consur, official Toyota dealer in Paraguay

The tablet-based reception tool in Autologica is also highly adaptable, catering to the unique needs of each dealership. You can add customized questions to promote exclusive offers and promotions. Plus, it offers real-time integration with the DMS, automating tasks that used to be manual and time-consuming.

Service Advisors can receive vehicles on a tablet, and customers also sign off right on the tablet. Then the repair order is created automatically in Autologica Sky DMS, saving both time and paper, and providing a professional and speedy experience that customers will appreciate.

Tablet-based reception helps dealers achieve a more streamlined, efficient, and customer-centric operation. Discover how you can join the ranks of dealerships like Consur and experience the difference for yourself.

Industry: Automobiles

Bio: Consur is an official Toyota dealer in Paraguay, founded by Don Carlos Szopa, a local businessman who for more than two decades has led and worked with a team of people seeking to satisfy the highest expectations of his distinguished clients, in the importation, representation and marketing of automobiles.