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Fixed Ops

Increase workshop productivity and efficiency

Autologica includes innovative features to provide a superior customer experience, increase workshop productivity and efficiency, and help the Service Manager accurately monitor the department.

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New update!

The most complete repair order is now web-based and comes with improvements.

  • 100% web-based
  • Intuitive and easy to use
  • New section with the status of all repair orders
  • Improvements in search, filters, and autocomplete fields
  • Quick access to service history and customer data
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Manages all the department’s specific processes:

Appointments, proposals, reception, repair orders, billing, warranty policies/claims and their accreditation, product improvement programs/campaigns, pre-delivery of units.
Improve the customer experience
  • Online workshop appointments
  • Appointment confirmations via WhatsApp (2024), email
  • Tablet-based reception (checklist) in the workshop or field
  • Take photos of the vehicle
  • “Vehicle ready” alert via WhatsApp (2024), email
  • Service history
  • Warranty management
  • Claims management
  • Control of open repair orders
  • Control of third-party work
  • Control of purchased and invoiced hours
  • Rework
  • Repair order progress
  • Recall campaigns
  • Parts and services sales potential
  • Service marketing
  • Optimize technician time and workshop capacity
  • Repair order in 3 steps
  • Generate multiple invoices from an OR (customer, insurance company, internal, warranties)
  • Job Clock to mark job start/end
  • Detect bottlenecks in the workshop
  • Centralized appointment schedules
  • Workforce effectiveness (daily control)
  • Project and monitor revenue and expenses for every department, in local and foreign currency
  • Monitor your monthly and annual budgets, and track progress towards goals
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… now with integrated analytics

  • Start your day with your key metrics. 
  • Instantly and without intermediaries. 
  • Measure the industry’s main KPIs to make strategic decisions.
 

Our customers' favorite features

CRM for services

Our Tracker CRM integrates with Autologica Sky DMS to manage service opportunities and close more sales. Or integrate with third party CRMs such as Salesforce.

Service marketing

Don't miss a single service sale. Service marketing features let you capture more jobs during the entire lifecycle of each vehicle that passes through your dealership.

Control third party jobs

Attach third party invoices to the corresponding repair order, and automatically calculate the sale price. Control purchase orders sent to third parties versus the invoices you receive.

Detailed sales report

See detailed sales, cost, profit, tax and additional information in the Detailed Sales report.

Vehicle returns to workshop

The Service Manager can establish criteria for the DMS to automatically identify rework, i.e. when a vehicle returns to the workshop before the estimated time. This lets dealers improve customer service and take corrective measures by analyzing the reasons for rework: defective parts, labor errors, etc.

Repair order progress

Allows the Service Manager to see how each repair order is progressing in real time, drag and drop ROs, and quickly assign and reassign jobs in order to increase productivity and efficiency in the workshop.

Build a 100% fully trained team

Exclusive elearning platform for Autologica users: monthly webinars, training sessions, and a complete knowledge base.

eLearning Platform

Free and certified courses on the DMS for each role within the dealership.

Webinars

Autologica and industry experts offer training that addresses best practices for dealerships, how to best leverage the DMS, and more.

Worskhops

To learn specific features of the DMS.

One-on-one training

Specific training, in person or online, on the topics that the dealership needs.

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