7 Aftersales Indicators With Autologica DMS (Part 1)
A DMS not only helps simplify tasks for employees at the dealership, but also generates large amounts of information that can help management diagnose the status…
Leave Nothing to Chance: Why Intuition is Not Trustworthy (Part 1)
Years of experience in the same role leads us to use our intuition when making important decisions. A senior Parts Manager can make a purchase based…
How to Become the Best Service Manager
The best Service Managers: What can a Service Manager do to improve their performance? Measure Indicators and Apply Improvements There are workshop indicators that should be…
Reduce Vehicle Check-in Time at the Workshop by 33%
The interaction between the customer and the dealership’s service staff is a key moment that can define satisfaction and loyalty. However, it is also a complex…
Challenges for Dealers That Want to Grow
As dealers begin to grow they face new challenges, and one of the main ones is how to manage an ever–increasing amount of business data. These…
How to Use a CRM to Increase Vehicle and Workshop Sales
In a market that becomes more competitive every day, one of the biggest challenges a dealer faces is collecting useful information from existing customers and prospects,…
6 Ideas for Increasing Customer Retention and Sales
The “lifetime value” of a customer, in other words the present value of all future cash flows attributed to the customer relationship, is approximately seven times…
3 Tips to Improve the Absorption Rate
A key indicator that measures the impact of the Aftersales Department on the dealership’s bottom line is the Absorption Rate . This indicator is especially important…
How to Optimize the Use of Your CRM at the Dealership – Synergy Between Departments
A good CRM software provides features which help the dealer retain customers and increase sales. Most of these features are based on the interaction with current…